AClass Insurance

Terms of Business

A Class Insurance
161 Mortimer Street, Herne Bay
Kent, CT6 5HE

Customer services: 01227 366904

Make a claim: 0800 029 1131

[email protected]

About us

A Class Insurance Solutions Ltd of 161 Mortimer Street, Herne Bay, Kent, CT6 5HE are authorised and regulated by the Financial Conduct Authority (FCA) reference number 582612. We are permitted to arrange, advise on, and deal as a agent of clients and insurers with respect to non investment insurance policies. Details of our registration are available on the FCA website www.fca.org.uk or by phone on 0800 111 6768. The advice we provide is based on fair analysis of the market form numerous insurers, in the case of legal expenses we use a single insurer. During any policy term we will communicate with you in English. We will explain the main features of the products and services that we offer you including details of the provider, main details of cover and benefits, any unusual restrictions or exclusions, any significant conditions or obligations and the period of cover. We will make a recommendation after we have assessed your needs, or advise you if we are unable to place your insurance.

Your Duty of Disclosure

Your insurance is based on the information (Material Facts) provided to us and in term by us to the insurer. You are responsible to ensure that the information given is complete and accurate, remains current and that any facts that may influence an insurer’s decision to accept and pay a valid claim are disclosed. If you are unsure as to what facts are material please contact us for further guidance.

If you have purchased insurance from us please read through all of the paperwork in full. Please check all the information is accurate and contact us immediately if they are not, failure to do so could result in part or your entire claim not being paid.

You must tell us without delay of any information changes that could affect your insurance unless we hear otherwise we assume the information we hold is correct.

Notification of Incidents/Claims

It is essential to notify us immediately of all incidents that may result in a claim against your insurance policy. You must do so whether you believe you are liable or not. Any letter or claim received by you must be passed to us immediately without acknowledgement. Only by providing prompt notification of incidents can your insurance company take steps to protect your interests. Your policy summary and/or policy document will provide you with details on who to contact to make a claim. Claims payment will be made in favour of you. If you require a payment to be made to a third party then you must confirm the required payee name and details and provide a brief explanation for your request.

Please contact us for guidance on claiming under your policy.

Cancellation Rights

Should you wish to exercise your statutory right to cancel your policy within 14 days of entering into the contract (retail policies only) we reserve the right to charge an administration fee of £25.00 in addition to any time on risk charge made by the insurer to cover our costs of arranging the cover.

Should you choose to cancel the policy after the 14 day period we will retain any lost commission from the return premium in addition to a cancellation fee of £25.00. On commercial agreements which are not subject to Minimum and Deposit Premiums (see details below) we will apply these terms from the inception of the policy.

Minimum and Deposit Premiums (M&D)

Please note that some commercial insurance policies may be subject to minimum and deposit premium. Where this is the case there is no refund applicable in the event of cancellation at anytime during the policy term even if you are paying by instalments’. If you policy is subject to M&D terms you will be informed of this before you purchase it.

Your Money

Any payments made to us are held in a client bank account until they are due to be forwarded to the insurer. At this stage your policy is treated as having been paid for. In the event of cancellation or midterm adjustment resulting in a return premium any return due will be forwarded to you (or the finance provider if you are paying by instalments) once the insurer has returned the money into our client bank account and not before.

We are governed by strict rules pertaining to client money, set down by the FCA. Where we hold monies in a client bank account we may earn interest on monies held, which will be retained by us. If you are unhappy with this arrangement, please contact us. We will hold client money separate from our own money with an approved bank, segregated in a bank account designated as subject to a Statutory Trust. We act as Trustees of our clients’ monies & must meet certain legal and regulatory conditions.

Terms of Payment

If payment is not received from you in accordance with the terms set out to you in our communications, we, or your insurer, may be forced to cancel or lapse the relevant policy/policies, which could mean that part or all of a claim may not be paid. When renewal is invited we will issue a notice to you. Regardless of your payment method to ensure you are not left without cover, please contact us prior to renewal to confirm that you wish to continue as policies will not automatically renew.

If any direct debit or other payment due, in respect of any credit agreement you enter into to pay insurance premiums is not met when presented for payment, or if you end the credit agreement, we will be informed of such events by the credit provider and additional charges could be made.

If you do not make other arrangements with us to pay the insurance premiums and any additional charges made you acknowledge and agree that we may, at any time after being so informed, instruct on your behalf the relevant insurer to cancel the insurance and to collect any refund of premiums which may be made by the insurer. If any money is owed under your credit agreement pay it to the credit provider or if we have already been debited with the amount outstanding use it to offset our costs.

You will be responsible for paying any time-on-risk charge and putting in place any alternative insurance and/or payment arrangements you need.

Any payment we receive from you will be held by us in a Statutory Trust Client Bank Account held with Natwest. In some cases the payment we receive will be held on behalf of the provider with whom we arrange your policy as their agent. This means that any payment you make to us will be regarded as having been paid to the provider. This is known as risk transfer. By operating a Statutory Trust Client Account we are not permitted to, and may not use such monies to cross-fund client’s premiums.

All cheques should be made payable to “A Class Insurance Solutions Ltd.” By instructing us to place insurance on your behalf you give your informed consent to these Client Money procedures. If there are any matters which you do not understand, or do not accept, you should discuss them with us before proceeding. We may pass the money you pay us to another intermediary. We will only do this where it is a necessary part of the process of arranging cover for you. Where this includes intermediaries outside the UK the legal and regulatory regime may be different from that of the UK. In the event of the intermediary failing money may be treated differently than if it was held by an intermediary in the UK. You may notify us if you do not wish your money to be passed to a person in a particular jurisdiction.

No interest will be payable to customers in respect of the client account. Any interest earned will remain in the ownership of A Class Insurance Solutions Ltd.

Fees and Charges

Please see below for a breakdown of the fees we charge for the servicing and administration of your insurance policy. These apply for new business as well as any other work we carry out on your behalf such as midterm adjustments, renewals cancelations etc.

Description

Charge Amount

Arranging a new policy up to
£100.00
Renewal of a policy up to
£100.00
Midterm adjustment up to
£50.00
Cancellation - in addition to lost commission
£25.00
Cancellation prior to inception
£25.00
Duplicate Certificate
£20.00
Bounced Cheque
£30.00
Reinstatement of Direct Debit – Up to
£50.00 each time a payment defaults
Inter Office Instalments (Not Direct Debit)
£20.00 per instalment
Credit Card Payment
2% of transaction
Debit Card Payment
£2.00 per transaction

In certain circumstances we may vary a specific charge which we will advise you of prior to processing any transaction.

Refunds

Where a policy is cancelled before renewal, insurers charge to cover their costs, with the balance refunded to you, subject to no claim having been made. Full details will be available in your policy. In the event of an adjustment giving rise to a return of premium the amount may be refunded or held to credit. Insurers reclaim commission paid to us when you cancel a policy before renewal or where there is a mid-term alteration to your policy which results in a refund of premium. The amount reclaimed is based on the number of days until the planned renewal date. As a consequence, we will make a deduction to the value of the commission reclaimed, from any return premium owing to you. We will advise you if this affects you. In view of the cost involved in making changes to your policy, we will not issue refunds of less than £25.00.

Confidentiality and Data Protection

All information about you of a sensitive or personal nature will be treated as private and confidential. We will, however, use and disclose this information in the course of arranging, placing and administering your insurance. This may involve passing information about you to insurers, other intermediaries, risk management assessors, uninsured loss recovery agencies and other third parties involved (directly or indirectly) in your insurance.

We may also pass information about you to credit reference agencies and premium finance providers in connection with the assessment of your financial standing generally and, in particular, where you have requested a premium instalment plan – this may include details of your payment record with us.

We may also pass information about you to other companies we are associated with. We, or they, may also use this information to provide you with information on other products and services we, or they, can offer and which we, or they, feel may be of interest to you. If you do not wish to receive marketing information from us, or them, or for us to disclose Information about you to other parties for marketing purposes, please contact us immediately.

In the interests of security and to improve our service, telephone calls you make to us may be monitored and /or recorded.

Solvency of Insurers

We cannot guarantee the solvency of any insurer with which we place business. This means that you may still be liable for any premium due and not be able to recover the premium paid, whether in full or in part, should an insurer become insolvent.

Complaints

Our aim is to provide you with the cover you need at a competitive price as well as offer a high level of customer service at all times. If, however, you feel you have reason to complain about the service you should write to the compliance manager at the address above or alternatively please e-mail [email protected] where we will try to resolve your claim as quickly and smoothly as possible, should you still not be satisfied you may refer the matter to the Financial Ombudsman Service by telephone on 0800 023 4 567 or visit www.financialombudsman.org.uk

If you decide to refer any matter on to the Financial Ombudsman Service you legal rights will not be affected.

Are We Covered By The Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without an upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Further information about the compensation scheme arrangements is available from the FSCS.

General

If any provision of these Terms is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question will not be affected. These Terms shall be governed by the laws of England and Wales or Scotland and the parties agree herewith that any dispute arising out of it shall be subject to the exclusive jurisdiction of the relevant court.

These Terms supersede all proposals, prior discussions and representations, (whether oral or written) between us relating to our appointment as your agent in connection with the arranging and administration of your insurance. These Terms constitute an offer by us to act on your behalf in the arranging and administration of your insurance. In the absence of any specific acceptance communicated to us by you (whether verbal or written) you are deemed to accept our offer to act for you on the basis of these Terms, by conduct, upon your instructing us to arrange or otherwise act for you in connection with Insurance matters.

If you have any queries regarding our terms of business,
please call us on 0844 544 9855.

About us

A Class Insurance Solutions Ltd of 161 Mortimer Street, Herne Bay, Kent, CT6 5HE are authorised and regulated by the Financial Conduct Authority (FCA) reference number 582612. We are permitted to arrange, advise on, and deal as a agent of clients and insurers with respect to non investment insurance policies. Details of our registration are available on the FCA website www.fca.org.uk or by phone on 0800 111 6768. The advice we provide is based on fair analysis of the market form numerous insurers, in the case of legal expenses we use a single insurer. During any policy term we will communicate with you in English. We will explain the main features of the products and services that we offer you including details of the provider, main details of cover and benefits, any unusual restrictions or exclusions, any significant conditions or obligations and the period of cover. We will make a recommendation after we have assessed your needs, or advise you if we are unable to place your insurance.

Your Duty of Disclosure

Your insurance is based on the information (Material Facts) provided to us and in term by us to the insurer. You are responsible to ensure that the information given is complete and accurate, remains current and that any facts that may influence an insurer’s decision to accept and pay a valid claim are disclosed. If you are unsure as to what facts are material please contact us for further guidance.

If you have purchased insurance from us please read through all of the paperwork in full. Please check all the information is accurate and contact us immediately if they are not, failure to do so could result in part or your entire claim not being paid.

You must tell us without delay of any information changes that could affect your insurance unless we hear otherwise we assume the information we hold is correct.

Notification of Incidents/Claims

It is essential to notify us immediately of all incidents that may result in a claim against your insurance policy. You must do so whether you believe you are liable or not. Any letter or claim received by you must be passed to us immediately without acknowledgement. Only by providing prompt notification of incidents can your insurance company take steps to protect your interests. Your policy summary and/or policy document will provide you with details on who to contact to make a claim. Claims payment will be made in favour of you. If you require a payment to be made to a third party then you must confirm the required payee name and details and provide a brief explanation for your request.

Please contact us for guidance on claiming under your policy.

Cancellation Rights

Should you wish to exercise your statutory right to cancel your policy within 14 days of entering into the contract (retail policies only) we reserve the right to charge an administration fee of £25.00 in addition to any time on risk charge made by the insurer to cover our costs of arranging the cover.

Should you choose to cancel the policy after the 14 day period we will retain any lost commission from the return premium in addition to a cancellation fee of £25.00. On commercial agreements which are not subject to Minimum and Deposit Premiums (see details below) we will apply these terms from the inception of the policy.

Minimum and Deposit Premiums (M&D)

Please note that some commercial insurance policies may be subject to minimum and deposit premium. Where this is the case there is no refund applicable in the event of cancellation at anytime during the policy term even if you are paying by instalments’. If you policy is subject to M&D terms you will be informed of this before you purchase it.

Your Money

Any payments made to us are held in a client bank account until they are due to be forwarded to the insurer. At this stage your policy is treated as having been paid for. In the event of cancellation or midterm adjustment resulting in a return premium any return due will be forwarded to you (or the finance provider if you are paying by instalments) once the insurer has returned the money into our client bank account and not before.

We are governed by strict rules pertaining to client money, set down by the FCA. Where we hold monies in a client bank account we may earn interest on monies held, which will be retained by us. If you are unhappy with this arrangement, please contact us. We will hold client money separate from our own money with an approved bank, segregated in a bank account designated as subject to a Statutory Trust. We act as Trustees of our clients’ monies & must meet certain legal and regulatory conditions.

Terms of Payment

If payment is not received from you in accordance with the terms set out to you in our communications, we, or your insurer, may be forced to cancel or lapse the relevant policy/policies, which could mean that part or all of a claim may not be paid. When renewal is invited we will issue a notice to you. Regardless of your payment method to ensure you are not left without cover, please contact us prior to renewal to confirm that you wish to continue as policies will not automatically renew.

If any direct debit or other payment due, in respect of any credit agreement you enter into to pay insurance premiums is not met when presented for payment, or if you end the credit agreement, we will be informed of such events by the credit provider and additional charges could be made.

If you do not make other arrangements with us to pay the insurance premiums and any additional charges made you acknowledge and agree that we may, at any time after being so informed, instruct on your behalf the relevant insurer to cancel the insurance and to collect any refund of premiums which may be made by the insurer. If any money is owed under your credit agreement pay it to the credit provider or if we have already been debited with the amount outstanding use it to offset our costs.

You will be responsible for paying any time-on-risk charge and putting in place any alternative insurance and/or payment arrangements you need.

Any payment we receive from you will be held by us in a Statutory Trust Client Bank Account held with Natwest. In some cases the payment we receive will be held on behalf of the provider with whom we arrange your policy as their agent. This means that any payment you make to us will be regarded as having been paid to the provider. This is known as risk transfer. By operating a Statutory Trust Client Account we are not permitted to, and may not use such monies to cross-fund client’s premiums.

All cheques should be made payable to “A Class Insurance Solutions Ltd.” By instructing us to place insurance on your behalf you give your informed consent to these Client Money procedures. If there are any matters which you do not understand, or do not accept, you should discuss them with us before proceeding. We may pass the money you pay us to another intermediary. We will only do this where it is a necessary part of the process of arranging cover for you. Where this includes intermediaries outside the UK the legal and regulatory regime may be different from that of the UK. In the event of the intermediary failing money may be treated differently than if it was held by an intermediary in the UK. You may notify us if you do not wish your money to be passed to a person in a particular jurisdiction.

No interest will be payable to customers in respect of the client account. Any interest earned will remain in the ownership of A Class Insurance Solutions Ltd.

Fees and Charges

Please see below for a breakdown of the fees we charge for the servicing and administration of your insurance policy. These apply for new business as well as any other work we carry out on your behalf such as midterm adjustments, renewals cancelations etc.

Description

Charge Amount

Arranging a new policy up to
£100.00
Renewal of a policy up to
£100.00
Midterm adjustment up to
£50.00
Cancellation - in addition to lost commission
£25.00
Cancellation prior to inception
£25.00
Duplicate Certificate
£20.00
Bounced Cheque
£30.00
Reinstatement of Direct Debit – Up to
£50.00 each time a payment defaults
Inter Office Instalments (Not Direct Debit)
£20.00 per instalment
Credit Card Payment
2% of transaction
Debit Card Payment
£2.00 per transaction

In certain circumstances we may vary a specific charge which we will advise you of prior to processing any transaction.

Refunds

Where a policy is cancelled before renewal, insurers charge to cover their costs, with the balance refunded to you, subject to no claim having been made. Full details will be available in your policy. In the event of an adjustment giving rise to a return of premium the amount may be refunded or held to credit. Insurers reclaim commission paid to us when you cancel a policy before renewal or where there is a mid-term alteration to your policy which results in a refund of premium. The amount reclaimed is based on the number of days until the planned renewal date. As a consequence, we will make a deduction to the value of the commission reclaimed, from any return premium owing to you. We will advise you if this affects you. In view of the cost involved in making changes to your policy, we will not issue refunds of less than £25.00.

Confidentiality and Data Protection

All information about you of a sensitive or personal nature will be treated as private and confidential. We will, however, use and disclose this information in the course of arranging, placing and administering your insurance. This may involve passing information about you to insurers, other intermediaries, risk management assessors, uninsured loss recovery agencies and other third parties involved (directly or indirectly) in your insurance.

We may also pass information about you to credit reference agencies and premium finance providers in connection with the assessment of your financial standing generally and, in particular, where you have requested a premium instalment plan – this may include details of your payment record with us.

We may also pass information about you to other companies we are associated with. We, or they, may also use this information to provide you with information on other products and services we, or they, can offer and which we, or they, feel may be of interest to you. If you do not wish to receive marketing information from us, or them, or for us to disclose Information about you to other parties for marketing purposes, please contact us immediately.

In the interests of security and to improve our service, telephone calls you make to us may be monitored and /or recorded.

Solvency of Insurers

We cannot guarantee the solvency of any insurer with which we place business. This means that you may still be liable for any premium due and not be able to recover the premium paid, whether in full or in part, should an insurer become insolvent.

Complaints

Our aim is to provide you with the cover you need at a competitive price as well as offer a high level of customer service at all times. If, however, you feel you have reason to complain about the service you should write to the compliance manager at the address above or alternatively please e-mail [email protected] where we will try to resolve your claim as quickly and smoothly as possible, should you still not be satisfied you may refer the matter to the Financial Ombudsman Service by telephone on 0800 023 4 567 or visit www.financialombudsman.org.uk

If you decide to refer any matter on to the Financial Ombudsman Service you legal rights will not be affected.

Are We Covered By The Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without an upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Further information about the compensation scheme arrangements is available from the FSCS.

General

If any provision of these Terms is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question will not be affected. These Terms shall be governed by the laws of England and Wales or Scotland and the parties agree herewith that any dispute arising out of it shall be subject to the exclusive jurisdiction of the relevant court.

These Terms supersede all proposals, prior discussions and representations, (whether oral or written) between us relating to our appointment as your agent in connection with the arranging and administration of your insurance. These Terms constitute an offer by us to act on your behalf in the arranging and administration of your insurance. In the absence of any specific acceptance communicated to us by you (whether verbal or written) you are deemed to accept our offer to act for you on the basis of these Terms, by conduct, upon your instructing us to arrange or otherwise act for you in connection with Insurance matters.

If you have any queries regarding our terms of business,
please call us on 0844 544 9855.