A Class Insurance
6 Merlin Business Park, Ramsgate
Kent, CT12 5HW
Customer services: 01227 366904
Make a claim: 0800 029 1131
A Class Insurance Solutions Ltd of 6 Merlin Business Park, Ramsgate, Kent, CT12 5HW are authorised and regulated by the Financial Conduct Authority (FCA) reference number 582612. We are permitted to arrange, advise on and deal as an agent of clients and insurers with respect to non investment insurance policies. Details of our registration are available on the FCA website www.fca.gov.uk or by phone on 0845 6061234. The advice we provide is based on a fair analysis of the market from numerous insurers (a list is available on request). In the case of motor legal expenses we use a single insurer. During any policy term we will communicate with you in English. We will explain the main features of the products and services that we offer you including details of the provider, main details of cover and benefits, any unusual restrictions or exclusions, any significant conditions or obligations and the period of cover. We will make a recommendation after we have assessed your needs, or advise you if we are unable to place your insurance.
Insurance cover is not to be deemed in place, until either verbal, or written confirmation has been received from ourselves. We cannot therefore issue cover via e-mail or text message request unless previous agreement has been made in writing.
Please read through all of the insurance paperwork in full. Please check all the information is correct and accurate including your policy schedule/certificate/statement of fact/proposal forms and contact us immediately if they are not - failure to do so could affect the insurance in the event of a claim. Attention must also be paid to any warranties, conditions and endorsements (in addition to the standard terms and conditions) which apply to the policy as failure to comply with these could affect the policy cover and any subsequent claim. If you are unable to comply with these please notify us immediately. You must also ensure the sums insured are adequate at all times as insurers may apply the average (under insurance) clause in the event of a claim. If you have any queries or doubts regarding the policy please contact us for advice.
The Insurance Act came in to force on the 12/08/2016 which applies to commercial insurance contracts. Under the Act you are required to make a fair presentation of the risk to your insurers. This includes information about you and your business and any material facts or circumstances such as claims, criminal convictions, bankruptcy, CCJs etc that would influence the insurers decision when underwriting the insurance. This duty of disclosure is a fundamental requirement in insurance contracts and you are responsible to ensure that the information given is complete and accurate. If you are in any doubt as to what facts are considered to be material then you should disclose them. Should a fair presentation not be made this could effect the policy cover and any subsequent claim. Please refer to your policy documentation and Insurance Act guide for further information. We will inform you if your insurer has decided to contract out of the Act.
Please note you are responsible on an on going basis for providing us with all material facts and any changes relating to the insurance as failure to advise us immediately could effect the policy cover and any subsequent claim. Unless we hear otherwise we assume the information we hold is correct.
It is essential to notify us immediately of any incidents that may result in a claim against your insurance policy. You must do so whether you believe you are liable or not. Any letter or claim received by you must be passed to us immediately without acknowledgement. Only by providing prompt notification of incidents can your insurance company take steps to protect your interests. Your policy summary and/or policy document will provide you with details on who to contact to make a claim. Claims payment will be made in favour of you. If you require a payment to be made to a third party then you must confirm the required payee name and details and provide a brief explanation for your request.
Please contact us for guidance on claiming under your policy.
Should you wish to exercise your statutory right to cancel your policy within 14 days of entering into the contract (retail policies only) we reserve the right to charge an administration fee of £30.00 in addition to any time on risk charge made by the insurer to cover our costs of arranging the cover.
Should you choose to cancel the policy after the 14 day period we will retain any lost commission from the return premium in addition to a cancellation fee of £30.00. On commercial agreements which are not subject to Minimum and Deposit Premiums (see details below) we will apply these terms from the inception of the policy.
Please note that some commercial insurance policies may be subject to minimum and deposit premium. Where this is the case there is no refund applicable in the event of cancellation at anytime during the policy term even if you are paying by instalments. If your policy is subject to M&D terms you will be informed of this before you purchase it.
Any money we receive from you will be held by us in a Statutory Trust Bank Account (held with Barclays).Client money is money that we receive and hold on behalf of our clients in the course of carrying on business as an insurance intermediary, or money that we treat as client money in accordance with the FCA Client Money Rules. There are however, a few insurers who have elected for risk transfer, where by we hold premium and claims monies as agent of the insurer. In these circumstances premium paid to us is deemed to be paid to the insurer. It is therefore possible that on any risk placed by us there could be a combination of some insurers who have accepted risk transfer and some who have not. If you would like to know the exact position on any particular placement please let us know. By operating a Statutory Trust Client Account we are not permitted to, and may not use such monies to cross-fund client’s premiums. In the event of cancellation or midterm adjustment resulting in a return premium any return due will be forwarded to you (or the finance provider if you are paying by instalments) once the insurer has returned the money into our client bank account and not before. We are governed by strict rules pertaining to client money set down by the FCA. Where we hold monies in a client bank account we may earn interest on monies held, which will be retained by us. We act as Trustees of our client’s monies and must meet certain legal and regulatory conditions.
If payment is not received from you in accordance with the terms set out to you in our communications, we, or your insurer, may be forced to cancel or lapse the relevant policy/policies, which could mean that part or all of a claim may not be paid. When renewal is invited we will issue a notice to you. Regardless of your payment method to ensure you are not left without cover, please contact us prior to renewal to confirm that you wish to continue as policies will not automatically renew.
If any direct debit or other payment due, in respect of any credit agreement you enter into to pay insurance premiums is not met when presented for payment, or if you end the credit agreement, we will be informed of such events by the credit provider and additional charges could be made.
If you do not make other arrangements with us to pay the insurance premiums and any additional charges made you acknowledge and agree that we may, at any time after being so informed, instruct on your behalf the relevant insurer to cancel the insurance and to collect any refund of premiums which may be due. If any money is owed to the Finance provider, we will pay it out of the return premium, or if we have already been debited with the amount outstanding, use it to offset our costs.
You will be responsible for paying any time-on-risk charge and putting in place any alternative insurance and/or payment arrangements you need.
All cheques should be made payable to “A Class Insurance Solutions.” By instructing us to place insurance on your behalf you give your informed consent to these Client Money procedures. If there are any matters which you do not understand, or do not accept, you should discuss them with us before proceeding. We may pass the money you pay us to another intermediary. We will only do this where it is a necessary part of the process of arranging cover for you. Where this includes intermediaries outside the UK the legal and regulatory regime may be different from that of the UK. In the event of the intermediary failing money may be treated differently than if it was held by an intermediary in the UK. You may notify us if you do not wish your money to be passed to a person in a particular jurisdiction.
No interest will be payable to customers in respect of the client account. Any interest earned will remain in the ownership of A Class Insurance Solutions Ltd.
Please see below for a breakdown of the fees we may charge for the servicing and administration of your insurance policy. These apply for new business as well as any other work we carry out on your behalf such as midterm adjustments, renewals, cancellations etc.
We usually receive a commission from the insurance provider with whom we place your business however, there may be occasions when we will also charge a fee. Any fee charged for arranging a policy and subsequent renewal will be disclosed to you prior to inception of the policy. In addition to this the following administration charges may apply.
In certain circumstances we may vary a specific charge which we will advise you of prior to processing any transaction.
We may arrange a policy on a “nett premium” basis where we receive no commission. If this is the case we will advise you of our fee in advance.
We may also receive a commission or fee for passing introductions to other professional firms and when arranging premium finance.
You are entitled at any time to request details of the commission that we have received in connection with arranging any commercial products on your behalf.
Should you wish to pay your premium by instalments via the insurers own instalment scheme (where available) or Close Brothers Premium Finance we will notify you in advance of the interest and any fees that may apply.
Where a policy is cancelled before renewal, insurers charge to cover their costs, with the balance refunded to you, subject to no claim having been made. Full details will be available in your policy. In the event of an adjustment giving rise to a return of premium the amount may be refunded or held to credit. Insurers reclaim commission paid to us when you cancel a policy before renewal or where there is a mid-term alteration to your policy which results in a refund of premium. The amount reclaimed is based on the number of days until the planned renewal date. As a consequence, we will make a deduction to the value of the commission reclaimed, from any return premium owing to you. We will advise you if this affects you. In view of the cost involved in making changes to your policy, we will not issue refunds of less than £25.00.
All information about you of a sensitive or personal nature will be treated as private and confidential. We will, however, use and disclose this information in the course of arranging, placing and administering your insurance. This may involve passing information about you to insurers, other intermediaries, risk management assessors, uninsured loss recovery agencies and other third parties involved (directly or indirectly) in your insurance.
We may also pass information about you to credit reference agencies and premium finance providers in connection with the assessment of your financial standing generally and, in particular, where you have requested a premium instalment plan – this may include details of your payment record with us.
We may also pass information about you to other companies we are associated with. We, or they, may also use this information to provide you with information on other products and services we, or they, can offer and which we, or they, feel may be of interest to you. If you do not wish to receive marketing information from us, or them, or for us to disclose Information about you to other parties for marketing purposes, please contact us immediately.
In the interests of security and to improve our service, telephone calls you make to us may be monitored and or recorded.
We cannot guarantee the solvency of any insurer with which we place business. This means that you may still be liable for any premium due and not be able to recover the premium paid, whether in full or in part, should an insurer become insolvent.
Our aim is to provide you with the cover you need at a competitive price as well as offer a high level of customer service at all times. If, however, you feel you have reason to complain about the service you should write to the compliance manager at the address above or alternatively please e-mail [email protected] where we will try to resolve your claim as quickly and smoothly as possible, should you still not be satisfied you may refer the matter to the Financial Ombudsman Service by telephone on 0845 0801800 or visit www.financialombudsman.org.uk
If you decide to refer any matter on to the Financial Ombudsman Service you legal rights will not be affected.
Yes, we are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without an upper limit.
For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Further information about the compensation scheme arrangements is available from the FSCS.
These Terms supersede all proposals, prior discussions and representations, (whether oral or written) between us relating to our appointment as your agent in connection with the arranging and administration of your insurance. These Terms constitute an offer by us to act on your behalf in the arranging and administration of your insurance. In the absence of any specific acceptance communicated to us by you (whether verbal or written) you are deemed to accept our offer to act for you on the basis of these Terms, by conduct, upon your instructing us to arrange or otherwise act for you in connection with Insurance matters.
If you have any queries regarding our terms of business,
please call us on 01227 366904.
A Class Insurance Solutions Ltd of 6 Merlin Business Park, Ramsgate, Kent, CT12 5HW are authorised and regulated by the Financial Conduct Authority (FCA) reference number 582612. We are permitted to arrange, advise on and deal as an agent of clients and insurers with respect to non investment insurance policies. Details of our registration are available on the FCA website www.fca.gov.uk or by phone on 0845 6061234. The advice we provide is based on a fair analysis of the market from numerous insurers (a list is available on request). In the case of motor legal expenses we use a single insurer. During any policy term we will communicate with you in English. We will explain the main features of the products and services that we offer you including details of the provider, main details of cover and benefits, any unusual restrictions or exclusions, any significant conditions or obligations and the period of cover. We will make a recommendation after we have assessed your needs, or advise you if we are unable to place your insurance.
Insurance cover is not to be deemed in place, until either verbal, or written confirmation has been received from ourselves. We cannot therefore issue cover via e-mail or text message request unless previous agreement has been made in writing.
Please read through all of the insurance paperwork in full. Please check all the information is correct and accurate including your policy schedule/certificate/statement of fact/proposal forms and contact us immediately if they are not - failure to do so could affect the insurance in the event of a claim. Attention must also be paid to any warranties, conditions and endorsements (in addition to the standard terms and conditions) which apply to the policy as failure to comply with these could affect the policy cover and any subsequent claim. If you are unable to comply with these please notify us immediately. You must also ensure the sums insured are adequate at all times as insurers may apply the average (under insurance) clause in the event of a claim. If you have any queries or doubts regarding the policy please contact us for advice.
The Insurance Act came in to force on the 12/08/2016 which applies to commercial insurance contracts. Under the Act you are required to make a fair presentation of the risk to your insurers. This includes information about you and your business and any material facts or circumstances such as claims, criminal convictions, bankruptcy, CCJs etc that would influence the insurers decision when underwriting the insurance. This duty of disclosure is a fundamental requirement in insurance contracts and you are responsible to ensure that the information given is complete and accurate. If you are in any doubt as to what facts are considered to be material then you should disclose them. Should a fair presentation not be made this could effect the policy cover and any subsequent claim. Please refer to your policy documentation and Insurance Act guide for further information. We will inform you if your insurer has decided to contract out of the Act.
Please note you are responsible on an on going basis for providing us with all material facts and any changes relating to the insurance as failure to advise us immediately could effect the policy cover and any subsequent claim. Unless we hear otherwise we assume the information we hold is correct.
It is essential to notify us immediately of any incidents that may result in a claim against your insurance policy. You must do so whether you believe you are liable or not. Any letter or claim received by you must be passed to us immediately without acknowledgement. Only by providing prompt notification of incidents can your insurance company take steps to protect your interests. Your policy summary and/or policy document will provide you with details on who to contact to make a claim. Claims payment will be made in favour of you. If you require a payment to be made to a third party then you must confirm the required payee name and details and provide a brief explanation for your request.
Please contact us for guidance on claiming under your policy.
Should you wish to exercise your statutory right to cancel your policy within 14 days of entering into the contract (retail policies only) we reserve the right to charge an administration fee of £30.00 in addition to any time on risk charge made by the insurer to cover our costs of arranging the cover.
Should you choose to cancel the policy after the 14 day period we will retain any lost commission from the return premium in addition to a cancellation fee of £30.00. On commercial agreements which are not subject to Minimum and Deposit Premiums (see details below) we will apply these terms from the inception of the policy.
Please note that some commercial insurance policies may be subject to minimum and deposit premium. Where this is the case there is no refund applicable in the event of cancellation at anytime during the policy term even if you are paying by instalments. If your policy is subject to M&D terms you will be informed of this before you purchase it.
Any money we receive from you will be held by us in a Statutory Trust Bank Account (held with Barclays).Client money is money that we receive and hold on behalf of our clients in the course of carrying on business as an insurance intermediary, or money that we treat as client money in accordance with the FCA Client Money Rules. There are however, a few insurers who have elected for risk transfer, where by we hold premium and claims monies as agent of the insurer. In these circumstances premium paid to us is deemed to be paid to the insurer. It is therefore possible that on any risk placed by us there could be a combination of some insurers who have accepted risk transfer and some who have not. If you would like to know the exact position on any particular placement please let us know. By operating a Statutory Trust Client Account we are not permitted to, and may not use such monies to cross-fund client’s premiums. In the event of cancellation or midterm adjustment resulting in a return premium any return due will be forwarded to you (or the finance provider if you are paying by instalments) once the insurer has returned the money into our client bank account and not before. We are governed by strict rules pertaining to client money set down by the FCA. Where we hold monies in a client bank account we may earn interest on monies held, which will be retained by us. We act as Trustees of our client’s monies and must meet certain legal and regulatory conditions.
If payment is not received from you in accordance with the terms set out to you in our communications, we, or your insurer, may be forced to cancel or lapse the relevant policy/policies, which could mean that part or all of a claim may not be paid. When renewal is invited we will issue a notice to you. Regardless of your payment method to ensure you are not left without cover, please contact us prior to renewal to confirm that you wish to continue as policies will not automatically renew.
If any direct debit or other payment due, in respect of any credit agreement you enter into to pay insurance premiums is not met when presented for payment, or if you end the credit agreement, we will be informed of such events by the credit provider and additional charges could be made.
If you do not make other arrangements with us to pay the insurance premiums and any additional charges made you acknowledge and agree that we may, at any time after being so informed, instruct on your behalf the relevant insurer to cancel the insurance and to collect any refund of premiums which may be due. If any money is owed to the Finance provider, we will pay it out of the return premium, or if we have already been debited with the amount outstanding, use it to offset our costs.
You will be responsible for paying any time-on-risk charge and putting in place any alternative insurance and/or payment arrangements you need.
All cheques should be made payable to “A Class Insurance Solutions.” By instructing us to place insurance on your behalf you give your informed consent to these Client Money procedures. If there are any matters which you do not understand, or do not accept, you should discuss them with us before proceeding. We may pass the money you pay us to another intermediary. We will only do this where it is a necessary part of the process of arranging cover for you. Where this includes intermediaries outside the UK the legal and regulatory regime may be different from that of the UK. In the event of the intermediary failing money may be treated differently than if it was held by an intermediary in the UK. You may notify us if you do not wish your money to be passed to a person in a particular jurisdiction.
No interest will be payable to customers in respect of the client account. Any interest earned will remain in the ownership of A Class Insurance Solutions Ltd.
Please see below for a breakdown of the fees we may charge for the servicing and administration of your insurance policy. These apply for new business as well as any other work we carry out on your behalf such as midterm adjustments, renewals, cancellations etc.
We usually receive a commission from the insurance provider with whom we place your business however, there may be occasions when we will also charge a fee. Any fee charged for arranging a policy and subsequent renewal will be disclosed to you prior to inception of the policy. In addition to this the following administration charges may apply.
In certain circumstances we may vary a specific charge which we will advise you of prior to processing any transaction.
We may arrange a policy on a “nett premium” basis where we receive no commission. If this is the case we will advise you of our fee in advance.
We may also receive a commission or fee for passing introductions to other professional firms and when arranging premium finance.
You are entitled at any time to request details of the commission that we have received in connection with arranging any commercial products on your behalf.
Should you wish to pay your premium by instalments via the insurers own instalment scheme (where available) or Close Brothers Premium Finance we will notify you in advance of the interest and any fees that may apply.
Where a policy is cancelled before renewal, insurers charge to cover their costs, with the balance refunded to you, subject to no claim having been made. Full details will be available in your policy. In the event of an adjustment giving rise to a return of premium the amount may be refunded or held to credit. Insurers reclaim commission paid to us when you cancel a policy before renewal or where there is a mid-term alteration to your policy which results in a refund of premium. The amount reclaimed is based on the number of days until the planned renewal date. As a consequence, we will make a deduction to the value of the commission reclaimed, from any return premium owing to you. We will advise you if this affects you. In view of the cost involved in making changes to your policy, we will not issue refunds of less than £25.00.
All information about you of a sensitive or personal nature will be treated as private and confidential. We will, however, use and disclose this information in the course of arranging, placing and administering your insurance. This may involve passing information about you to insurers, other intermediaries, risk management assessors, uninsured loss recovery agencies and other third parties involved (directly or indirectly) in your insurance.
We may also pass information about you to credit reference agencies and premium finance providers in connection with the assessment of your financial standing generally and, in particular, where you have requested a premium instalment plan – this may include details of your payment record with us.
We may also pass information about you to other companies we are associated with. We, or they, may also use this information to provide you with information on other products and services we, or they, can offer and which we, or they, feel may be of interest to you. If you do not wish to receive marketing information from us, or them, or for us to disclose Information about you to other parties for marketing purposes, please contact us immediately.
In the interests of security and to improve our service, telephone calls you make to us may be monitored and or recorded.
We cannot guarantee the solvency of any insurer with which we place business. This means that you may still be liable for any premium due and not be able to recover the premium paid, whether in full or in part, should an insurer become insolvent.
Our aim is to provide you with the cover you need at a competitive price as well as offer a high level of customer service at all times. If, however, you feel you have reason to complain about the service you should write to the compliance manager at the address above or alternatively please e-mail [email protected] where we will try to resolve your claim as quickly and smoothly as possible, should you still not be satisfied you may refer the matter to the Financial Ombudsman Service by telephone on 0845 0801800 or visit www.financialombudsman.org.uk
If you decide to refer any matter on to the Financial Ombudsman Service you legal rights will not be affected.
Yes, we are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without an upper limit.
For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Further information about the compensation scheme arrangements is available from the FSCS.
These Terms supersede all proposals, prior discussions and representations, (whether oral or written) between us relating to our appointment as your agent in connection with the arranging and administration of your insurance. These Terms constitute an offer by us to act on your behalf in the arranging and administration of your insurance. In the absence of any specific acceptance communicated to us by you (whether verbal or written) you are deemed to accept our offer to act for you on the basis of these Terms, by conduct, upon your instructing us to arrange or otherwise act for you in connection with Insurance matters.
If you have any queries regarding our terms of business,
please call us on 01227 366904.
